Here for You
Support That Stays With You Always
Our dedicated team at SMP is focused on making sure that once you become a Smart Merchant, we continually show you how much we value your business. We are committed to making sure our Smart Merchants have a point of contact to answer any questions or concerns they have regarding rates, fees, transactions, technology or any other issues that they require information about that is within the services we provide. We even welcome Merchants who do not currently process with SMP to contact us with questions. Although we work in a competitive industry we are respectful of the many Processors out there that are providing merchants with great rates and service.
Please contact us here.
What You Can Expect from SMP Support:
Experience unmatched support with SMP—where personalized service, expert guidance, and 24/7 assistance ensure your business always stays ahead.
Dedicated Account Manager
One-on-one assistance from someone who knows your business.
24/7 Customer Support
Real support, real people, available when you need us.
Transparent Rate Reviews
We’ll help you understand your statements and make sure your pricing stays competitive.
Proactive Fraud Monitoring
Get alerts and updates to help keep your transactions secure.
Training and Resources
Stay empowered with onboarding support and how-to guides for your staff.
Ongoing Performance Check-Ins
We don’t just set you up—we help you grow.